Identify what's broken — in hours, not months
Walk through a proven diagnostic framework that surfaces hidden friction, outdated SLAs, and workflow bottlenecks.
⭐ Rated 4.9/5 · 🔥 Only 1 session in 2026 · 50+ companies improved
All WorkshopsYour CX Operation Is
🌱 Spring CX Reset · April 29, 2026 · $199
Your CX Operation Is
Costing You
More Than You Think.
Spring is the perfect time to clear out what's not working. A hands-on, 90-minute virtual workshop for CX leaders who are ready to do some serious operational spring cleaning — and build a team that actually runs well, plus a complete playbook to implement everything after.
Sound Familiar?
- ✕Your team is busy, but metrics keep slipping
- ✕Leadership wants results, but the playbook is outdated
- ✕You're patching problems instead of solving root causes
April 29, 2026
11:00 AM – 12:30 PM PT
Live on Zoom
Time Until the Workshop
00DAYS
:00HOURS
:00MINUTES
:00SECONDS
Includes a complete implementation playbook + a $149 playbook credit. Pure strategy you can use Monday morning.
4.9 / 5
Attendee rating
Ty Givens
Founder & CEO, CX Collective · 25+ yrs
Limited
Seating
Filling fast
$199
Includes playbook
4.9 / 5
Attendee rating
$199
Includes playbook + $149 credit
90 min
Hands-on live session
50 seats
Limited for interactivity
In 90 minutes, you'll have more clarity than most CX leaders get in a year
Structured for immediate, practical impact — built for leaders who have real problems and need real solutions.
Build a prioritized action plan for next week
A real, sequenced plan that tells you what to fix first, why, and how — based on your actual operation.
See your entire operation clearly for the first time
This session gives you altitude — the clarity to see where the real problems live and what's costing you most.
Make confident decisions under leadership pressure
When leadership asks 'why are CSAT scores dropping?' — you'll have data-backed answers and a credible plan.
Unite your team around one clear direction
You'll leave with language and frameworks that cut through misalignment and get CX, ops, and leadership moving together.
Reduce burnout and rebuild team momentum
You'll restructure workload so your best people stop leaving — and start doing the work they were hired to do.
Everything Included in Your $199 Registration
You leave with real tools — not just notes from a webinar.
1
Diagnostic snapshot of your current CX operation
Identify exactly where you're losing time, money, and team morale — in hours, not months.
2
Prioritized 30-day reset plan ready for leadership
A credible, sequenced action plan stakeholders will actually support — not a wish list.
3
Framework for fast, confident operational decisions
Stop second-guessing and start leading with clarity every time a difficult decision lands on your desk.
4
Scripts and language to align your team and manage up
For when you need to push back, set boundaries, or explain trade-offs to executives.
5
Ty Givens' proprietary CX Optimization Toolkit
Templates, scorecards, and worksheets — yours to keep and reuse long after the session ends.
6
$149 Playbook Credit — yours to keep
Every attendee receives a credit to redeem any CX Collective Advantage playbook of their choice.
What CX Leaders Say After Attending
"Ty's framework helped us cut average handle time by 22% in 6 weeks. I finally had language to explain the problem to our C-suite."
"I've attended dozens of leadership trainings. This is the only one where I walked out with a plan I could actually present on Monday."
"We went from reactive chaos to a functioning operation. The clarity alone was worth every minute."
Your Facilitator
Ty Givens — Founder & CEO, CX Collective
25+ years in CX leadership. Worked with 100+ teams from scrappy startups to global enterprises. Her workshops are direct, practical, and grounded in real operational experience — not theory.
25+ Years
CX & Operations Leadership
4.9/5
Workshop attendee rating
100+
Teams coached
Frequently Asked Questions
What is the CX Reset Workshop?
The CX Reset Workshop is a live, 90-minute virtual workshop led by CX strategist Ty Givens. Attendees leave with a diagnostic snapshot of their operation, a prioritized 30-day action plan, and a $149 playbook credit.
When is the next CX Reset Workshop?
The Spring 2026 session takes place on April 29, 2026 at 11:00 AM – 12:30 PM PT, live on Zoom. This is the only CX Reset Workshop Ty is running in 2026.
What does the $199 registration fee include?
Your $199 registration includes the 90-minute live workshop, the complete CX Reset implementation playbook, Ty's proprietary CX Optimization Toolkit, and a $149 playbook credit redeemable for any CX Collective Advantage playbook.
How is this different from a webinar?
The CX Reset Workshop is structured for immediate, practical application. You leave with an action plan already built during the session — applied directly to your operation, live, with Ty guiding each step.
Who should attend?
CX Directors, VPs, Heads of Support, and Operations Leaders who manage teams of 5 or more and are ready to move from reactive to strategic leadership.
How many seats are available?
Seats are limited to 50 to keep the session interactive. Registration closes April 27, 2026.
Is there a satisfaction guarantee?
Yes. If you complete the workshop and don't find it valuable, contact us within 48 hours for a full refund — no questions asked.
Registration Closes April 27
The only question left is: will you show up?
$199 · 90 min · April 29, 11 AM PT · Limited to 50 seats
48-hour satisfaction guarantee — full refund if it's not valuable.
Includes the CX Reset Playbook. No fluff. Just 90 minutes that could change how you lead.