We're Building The Waitlist, Limited Capacity
We currently have capacity for 5 clients. Right now, we're supporting Zendesk teams to start. Join the waitlist to book a consultation.
Get staffing plans, schedules, and hiring recommendations (no WFM manager required)
We analyze your data, build your forecasts, generate optimized schedules, and deliver hiring recommendations every month. No software to buy, no licenses to manage, no analyst to hire. You review, you decide, you lead.
We have capacity for 5 clients. Limited availability, join the waitlist today.
Sound Familiar?
Support Leaders Come To Us When:
You're tired of guessing. You're ready for a plan you can trust.
"I think we need to hire, but I can't prove it with numbers my VP will accept."
So you wait. And the gap grows. And your team feels it first.
"I spend half my month building spreadsheets instead of leading my team."
You didn't take this job to be a full-time forecaster.
"Our schedules never seem to match when customers actually need us."
Peaks go uncovered. Agents get slammed. Repeat.
"Every WFM tool I look at costs a fortune, and I'd still need someone to run it."
Software alone doesn't build a plan. Expertise does.
The Outcomes
What Changes When Planning Is Under Control
This isn't about pretty charts. It's about the decisions you can make with confidence when your numbers are right.
~10%
target accuracy
Know Exactly When To Hire
Forecasts designed to be accurate within roughly 10% help you identify the right time to add headcount, before burnout or SLA breaches.
100%
data-backed
Defend Every Headcount Request
Walk into budget meetings with a business case backed by your own data: cost of inaction, ROI, payback period. Finance can't argue with numbers.
↓
turnover risk
Protect Your Team From Burnout
Optimized schedules that actually cover your peaks mean no one is drowning in queues. Retention goes up. Sick calls go down.
12hrs
saved monthly
Reclaim 10+ Hours Every Month
No more building spreadsheets, wrestling with Erlang formulas, or second-guessing your numbers. We do the heavy lifting. You lead.
$0
in software licenses
All-Inclusive Service
Most WFM tools cost thousands in licenses, and still need someone to run them. With us, the expertise and tools are bundled into one service.
4+
channels planned
Plan Across Every Channel
Phone, chat, email, social, forecasted together, scheduled together. Because your customers don't care which channel they use.
The Difference
WFM Tools Are Built For Big Teams. We're Built For Yours.
Buying software is just step one. Then you need licenses, training, and someone whose full-time job becomes running the program. We skip all of that, the expertise and the tools are included.
One service. Everything included. No hidden costs, no add-ons, no surprises.
What You'll Do As A Leader
Fractional doesn't mean hands-off. You stay in control. You make the final decisions.
Review & Approve the Plan
We deliver a staffing plan and coverage analysis. You review recommendations, ask questions, and approve what works for your operation.
Frequency: 2–3 reviews over 2 weeks
We back every recommendation with your own data. You make the call.
Your Fractional Workforce Planning Team
Get the expertise of a workforce planning team without hiring one.
How it works:
- You remain the decision maker. We do the analysis.
- You approve the plan. We help you understand the tradeoffs.
- You choose what happens next.
Initial Setup
We connect to your Zendesk, review operations, and build your first plan.
Monthly Data Pull
We automatically pull updated contact volume and staffing data.
Analysis & Hiring Recs
We analyze trends, identify staffing gaps, and deliver hiring recommendations with ROI.
Schedules & Plans
You get optimized schedules, forecasts, and the hiring business case.
Your Review & Decision
You approve, edit, or adjust. You decide what your team sees.
What You Get Monthly
Your Workforce Plan Dashboard
Every month you get one workforce plan: forecasts, headcount requirements, and time-off management, in one place.
Monthly Forecast, Q3 2026
Phone
4,200
contacts/month
Chat
3,800
contacts/month
2,100
contacts/month
Headcount
12
agents needed
Schedule Allocation (Current Team)
Phone Coverage
45%
Chat Coverage
38%
Email Coverage
17%
Hiring Recommendations
Based on volume trends and your team's capacity, you get clear hiring recommendations with business case justification: who to hire, when, and why.
Chat Channel
Recommendation: Hire 2 agents by August
Current volume is 3,800 contacts/month with only 4.5 FTE allocated. You're at 84% utilization, which creates SLA risk in peak hours. Adding 2 agents brings you to safe 65% utilization and covers Q4 seasonality.
Email Channel
Recommendation: Hire 1 agent by October
Email volume growing 8% QoQ. Proactive hire now avoids panic hiring later. Cost of one senior hire ($65K) + training is lower than the risk of attrition + overtime from overload.
Each recommendation includes: Volume trends · Utilization analysis · ROI calculation · Optimal start date · Skills matrix
Time Off Request Interface
Your team members submit time-off requests through an intuitive interface. You approve or deny, and the plan updates automatically to reflect staffing changes.
Sarah's PTO
July 15–22 (8 days)
Marcus's PTO
Aug 1–3 (3 days)
How it works: Approvals update your forecast automatically, showing new headcount requirements and adjusting schedule allocation to maintain coverage targets.
Why Leaders Work With Us
Everything You Need. Nothing You Don't.
You Own The Plan
Full edit access. Change any assumption. You decide what your team sees, and what stays internal.
Built Around Your Data
We connect directly to your Zendesk and pull real contact volume, not estimates, not guesses.
Built For Small Teams
Most WFM tools ignore teams under 50 agents. We built this specifically for you (5 to 20 agents).
All-Inclusive Service
No software licenses. No analyst to hire. No setup fees. The expertise and the tools are all part of one service.
Clear Hiring Roadmap
Every recommendation includes volume trends, utilization analysis, ROI, and optimal hire dates, no guessing.
Proven Leadership
Built by someone with 12+ years scaling support teams at Amazon, Salesforce, and hypergrowth startups.
Ty Givens · Founder
Built By Someone Who Ran Workforce Planning At The Brands You Know
I've been the Head of Workforce Management at Intuit, Herbalife, Molina Healthcare, and Home Depot's Expo Design Center. My job was to make sure the right number of agents were in the right seats at the right time (across every channel, every day).
I was responsible for multi-channel planning at scale. I had to forecast contact volume across phone, chat, email, and social, and I aimed for accuracy within about 10%. Miss that target, and customers waited. Agents burned out. Revenue slipped. So I learned to get it right.
Now I bring that same precision to your team, without you having to hire a WFM department.
Multi-Channel Planning
Phone, chat, email, social, forecasted together
Typical Accuracy
Aiming for ~10% margin of error
Scale
From 50 to 5,000+ agents across enterprise teams
Frequently Asked Questions
Get answers to common questions about the fractional planning program.
Didn't find your answer?
Join the Waitlist
We have capacity for 5 clients. Tell us a little about yourself and we'll reach out to discuss your workforce planning needs.
What Would You Do With 10 Extra Hours Every Month?
You didn't take this job to be a full-time forecaster. You took it to lead your team, coach your agents, and deliver the experience your customers expect. Let us handle the numbers, the same way we did for Intuit, Herbalife, and Molina Healthcare. Book your free review today. No software to buy. No obligation. Just a plan you can finally trust.