CX Directors & VPs managing teams of 10–500+
All WorkshopsMaking AI Work
Free Monthly Live Session · CX Leaders Only
Making AI Work
for Your Support Team
Most teams feel pressure to "do something" with AI — but have no clear plan. This 30-minute session changes that.
September 24, 2026 11:00 AM PT · 30 min Limited Seats
No credit card required No replay — live only No sales pitch at the end
Ready to clarify your AI strategy?
Takes 30 sec · September 24, 11 AM PT
3 Questions
Decision filter that saves months
4 Steps
Clear implementation roadmap
30 Min
Focused, zero-fluff session
100% Free
No pitch, no upsell — ever
Who Should Attend AI in 30?
Built for strategic CX leaders — not technical teams.
Heads of Support navigating AI pressure from leadership
Operations leaders who want to move thoughtfully, not reactively
Anyone evaluating AI tools but unsure where to actually start
What You'll Walk Away With After AI in 30
Four concrete frameworks you can apply to your CX operation starting the next business day.
1
The 3-question decision filter for any automation
Is it high volume? Repeatable? Does it have a clear answer? Yes to all 3 → automate it. This alone saves months of wasted effort.
2
The right implementation order — KB → Workflows → AI
Most teams buy AI first, then try to figure out data. That's backwards. We show you the order that actually works.
3
Where AI helps — and where it backfires
FAQs, routing, drafts, summaries = great. Emotional situations, edge cases, policy gray areas = not yet.
4
The 4 quick wins to pursue first
KB cleanup, triage automation, self-service for top questions, and agent assist — in that order.
"I used the 3-question filter the next day. Instantly cut our automation shortlist from 12 items to 3."
— Director of Customer Support, eCommerce company (150-person team)
The 4-Step AI Implementation Roadmap for CX Teams
The exact sequence Ty walks through live — from messy KB to full AI deployment.
01
Clean Up Your Knowledge Base
AI runs on your content. If your KB is outdated, your AI will be confidently wrong.
02
Automate Triage
Auto-tag, auto-route, auto-prioritize. One of the fastest, highest-ROI wins — and most teams skip it.
03
Self-Service for Top Questions
Start with your top 10 contact drivers. High volume, repeatable, clear answers.
04
Agent Assist
Suggested replies, knowledge surfacing, conversation summaries. Speed up agents without removing humans.
Frequently Asked Questions About AI in 30
What is the AI in 30 workshop?
AI in 30 is a free, live 30-minute virtual workshop for CX Directors, VPs, and Support Leaders. Attendees leave with a 3-question AI decision filter, the correct implementation sequence (KB → Workflows → AI), and a 4-step quick-win roadmap they can act on immediately.
Is the AI in 30 workshop really free?
Yes, completely free. No credit card required, no upsell at the end. The session exists to give CX leaders a clear framework for AI adoption before they make costly mistakes.
When is the next AI in 30 session?
The next session is September 24, 2026 at 11:00 AM PT. Sessions run monthly on the last Thursday of each month.
Who should attend AI in 30?
CX Directors, VPs of Support, Heads of Customer Experience, and Operations Leaders who are evaluating AI tools or facing pressure from leadership to implement AI — but need a clear, strategic starting point.
Do I need a technical background?
Not at all. This is a strategic session for CX leaders and operations managers — not developers or engineers. No coding knowledge is required.
Is there a replay available?
There is no replay. The session is live-only so attendees are fully engaged, can ask questions in real time, and leave with something immediately actionable.
Ready to get clarity on AI for your CX team?