Get Started with Quality Assurance
Step-by-step setup and usage guides for each QA plan. From scoring your first ticket to running automated quality programs.
Free Scorecard
Score any ticket in seconds—no setup required.
Setup Guide
Paste Your Ticket Content
Copy the ticket transcript (email, chat, or phone notes) and paste it into the form.
💡 Include the full agent response for the most accurate scoring.
Choose a Scorecard
Select from pre-built scorecards or use our default quality framework.
💡 Each scorecard has built-in scoring criteria tailored to different support channels.
Score the Ticket
Answer 5-10 quality questions based on the scorecard rubric.
💡 Each question takes ~10 seconds. You'll see a final overall score instantly.
Send Results to Agent
Enter the agent's email and send them their scorecard results directly.
💡 The agent receives clear feedback showing exactly where they excelled and what to improve.
How You'll Use It
- One-time ticket review—no ongoing commitment
- Ad-hoc quality checks without administrative overhead
- Immediate coaching feedback to agents
- Zero setup or configuration required