Stop Grading Support Tickets on Spreadsheets.
Get fair, consistent agent feedback in seconds. Improve agent performance by 40%. Build lasting quality without burnout.
No credit card. No sales call. 60 seconds to results.
Better Agent Performance
Agents improve 40% faster with clear, actionable feedback instead of vague criticism.
Stronger Team Culture
Fair, transparent scoring builds trust. Agents accept feedback and actually use it.
Save 20+ Hours Weekly
Stop manually grading contacts. Automate scoring with AI and focus on coaching that matters.
Simple enough for your first ticket, powerful enough to scale.
Start with our free manual scorecard—takes 90 seconds. No onboarding, no IT involvement, no learning curve. When you're ready, upgrade to AI-powered automation and let the system handle the grading.
Quality Assurance Plans Compared
| Capability | Free | Standard | Advanced |
|---|---|---|---|
| Manual Scoring | |||
| Share Results with Agent | |||
| Agent Dispute & Accept Workflow | |||
| AI-Powered Review | With Leader Approval | AI Agent + Leader Review | |
| Historical Tracking & Dashboard |
Choose Your Path to Better Agent Performance
Free Scorecard
Get immediate feedback to your agents in minutes, not weeks.
For: Managers starting their quality improvement journey.
- Score any ticket in seconds—no setup required.
- Send scorecard results directly to agent email.
- Zero administrative overhead. One-time use, pure utility.
AI Standard
Cut coaching time by 70% while improving agent satisfaction and accountability.
For: Growing support teams ready to scale quality coaching.
- AI analyzes text conversations and proposes fair, consistent scores.
- Leadership reviews and approves every score for complete transparency.
- Agents see results, dispute unfair scores, and prove their improvements.
AI Advanced
Build a coaching culture where every agent trusts the feedback process.
For: Enterprise support operations demanding zero quality blind spots.
- Multi-layer review: AI analysis, secondary audit, and leadership approval eliminate bias.
- Standardize quality across teams without tedious manager calibration meetings.
- Full transparency: agents review, dispute, and accept their scores with confidence.
What about phone support quality assurance?
Our AI excels at text-based interactions (email, chat, social). For voice calls, you can manually listen to recordings and score them in our streamlined interface—same transparent process, full agent access to results and disputes.
Built for transparent, fair feedback.
Agents see every score, every reason why, and can dispute decisions immediately. Leadership has the final say. No bias, no black boxes, no frustration.