Quality Program Builder
Complete each step in order to build and run your QA program.
Step 4 of 4
Automate Your QA Program
Enable automation per program — queue generation and AI scoring will run on your chosen schedule.
How automation works
- Queue generation runs at your chosen frequency (daily / weekly / monthly)
- Tickets are sampled from Zendesk using your program's sampling rules
- If Auto-Score is on, each ticket is immediately scored by AI against your scorecard
- Scored tickets appear in QA Review → AI Agent Review or Leadership Review
Note: The platform-level scheduled automation runs daily and checks each program's frequency setting. No additional setup needed — just save your preferences above.