Zendesk Integration Required
A live Zendesk connection is required to build and run your QA program. Connect your account to enable ticket sampling and automation.
Quality Program Builder
Complete each step in order to build and run your QA program.
Step 4 of 4
Automate Your QA Program
Enable automation per program — queue generation and AI scoring will run on your chosen schedule.
How automation works
- Queue generation runs at your chosen frequency (daily / weekly / monthly)
- Tickets are sampled from Zendesk using your program's sampling rules
- If Auto-Score is on, each ticket is immediately scored by AI against your scorecard
- Scored tickets appear in QA Review → AI Agent Review or Leadership Review
Note: The platform-level scheduled automation runs daily and checks each program's frequency setting. No additional setup needed — just save your preferences above.